Make an exception without inventing another plan
A customer needs a feature for a fortnight before upgrading, extra credits after an outage or an ongoing allowance outside their standard package. Entitler records each one as a grant: extra access on top of their plan, with a reason and an optional end date.
Explore the example- Lena FischerBefore upgradingExport to PDFExpires on 11 Oct
- Chen WuService outage compensationAI credits, 1,000 creditsExpires on 27 Oct
Give one customer something extra
Lena wants PDF export before she upgrades. Chen needs replacement credits after an outage. Record each exception as a grant: extra access on top of the customer’s plan, with a reason. Give it an expiry and check the customer’s access after it ends.
Step 1 of 5: Two requests come in
Give a feature for a fortnight before an upgrade, or additional credits after an outage.
The rules behind a grant
Grants provide additional access independently of a subscription. A grant’s effect depends on the feature: it turns a feature on, adds to an allowance or raises a setting.
- On or offExport to PDF
Gives the feature to a customer with a plan lacking it.
In the dashboardYesAccess source Grant, until 11 Oct 2026On their account pageExport to PDF, free until 11 Oct 2026 - MeteredAI credits
Adds to the plan allowance, or provides an allowance when there is no subscription.
In the dashboard1,000 of 2,000 used this periodAccess source Pro, version 1, plus a grant of 1,000On their account page2,000 AI credits a year, including 1,000 extra from us - SettingTeam seats
Replaces the plan’s value when the grant is higher. It can also be unlimited.
In the dashboard10 seatsAccess source Grant, until 27 Oct 2026On their account pageTeam seats, 10 seats, free until 27 Oct 2026
Grant duration
Choose 7, 14, 30 or 90 days, or no end date. These examples start on 27 Sep 2026.
- 7 daysEnds 4 Oct
- 14 daysEnds 11 Oct
- 30 daysEnds 27 Oct
- 90 daysEnds 26 Dec
A grant with no end date stays until someone revokes it.
Giving grants
These are the defaults. Each environment’s protection names the roles allowed to change its customers, so you can narrow them per environment.
| Role | Test environments | Live environments |
|---|---|---|
| Owner and admin | ||
| Support and marketing | ||
| Developer | ||
| Finance and viewer |
More ways to use grants
Provide temporary access with a recorded reason and expiry date.
A prospect wants a pilot
A prospective customer needs a month-long pilot with shared folders and additional seats. Grant shared folders and 10 team seats for 30 days, with the pilot recorded as the reason.
An extra feature in a customer agreement
A customer has agreed additional access that is outside your standard tiers. Create a grant with the agreement recorded as its reason. Set an expiry if the arrangement is temporary, or revoke it when the terms change.
A customer is waiting on a fix
A bug is blocking a customer and the fix is a week away. Grant seven days of priority support and include the ticket reference in the reason.
More on answering ticketsThe grant ends and they want more
Lena liked Export to PDF and wants to keep it. After the grant expires, the check answers the eligible plans and add-ons that include the feature, Pro basic in this example.
More on upgrade prompts
Questions about grants
More solutions
Explore all solutions, organised by team, company size, industry and use case.
Try your plans in Entitler
Start with sample plans and customers. Then try a change you expect to make, such as a new tier, a usage allowance or an exception for an early customer. Request an invite to try it with your team.