Close the old plan without cutting customers off
When you stop selling a plan, existing customers may still need its terms. Mark it as legacy in a change and release it: new customers can no longer subscribe, existing ones keep everything, and you move each one to a replacement now or at renewal.
Explore the example- Dana KerrMoved to Pro, with 1,000 AI credits as thanks
- Jun ParkMoving to Pro on 15 Oct 2026
Close Starter while Dana still uses it
Stop selling Starter in a change and roll it out to All customers, without removing Dana’s access. Then choose her move to Pro and decide whether a grant, extra access on top of her plan, should carry through the transition.
Step 1 of 7: Stop selling Starter
In a change named Retire Starter, mark Starter as legacy. Its customers keep their access.
Editing Retire Starter
Open the menu on the Starter plan and choose Mark as legacy.
Legacy is not the same as archived
Both statuses stop new subscriptions and preserve existing access, on each track running a release that holds them. Legacy plans remain visible while you move their customers; archived plans are hidden from the default catalogue view.
- New customers can subscribe
- Yes
- Customers on it keep their access
- Yes
- Customers can move onto it
- Yes
- Its customers can move off it
- Yes
- Shown on the canvas
- Yes
- New customers can subscribe
- No
- Customers on it keep their access
- Yes, on the version they have
- Customers can move onto it
- No, it shows as no longer sold
- Its customers can move off it
- Yes, by you or by the upgrade prompt in your app
- Shown on the canvas
- Yes, with a grey band
- New customers can subscribe
- No
- Customers on it keep their access
- Yes, on the version they have
- Customers can move onto it
- No
- Its customers can move off it
- Yes
- Shown on the canvas
- No, only under the Archived filter
Other changes to an older plan
Manage the customer transitions that come with retiring a plan.
“I would rather stay on my old plan”
Some customers do not want to move, and you promised they would not have to. They can remain on the legacy plan. Its current features and renewal schedule continue until you change the subscription.
Three products become one with tiers
You are combining separate products into Basic, Pro and Team tiers. In one change, create the replacement tiers, add a path from each older plan to its replacement so its customers are allowed to move, and mark the older plans as legacy. Release and roll it out, then schedule each customer's move.
More on reshaping plansLet customers move themselves
You want customers to choose an upgrade when they need additional features. Keep the path from Starter to Pro. A Starter customer checking a feature available on Pro receives Pro as an eligible upgrade.
More on upgrade promptsChange a plan instead of retiring it
You need to update features for existing subscribers without replacing the plan. Release a new version in a change, with its move set to at renewal or now. The move runs for each track’s customers when the release is rolled out there.
More on plan versions
Questions about retiring a plan
More solutions
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Try your plans in Entitler
Start with sample plans and customers. Then try a change you expect to make, such as a new tier, a usage allowance or an exception for an early customer. Request an invite to try it with your team.